Refund policy

Return & Refund Policy

We hope you love your purchase! If for any reason you’re not completely satisfied, we’re happy to help.

We offer a 7-day return policy, which means you may request a return within 7 days of receiving your order.

To be eligible for a return, the item should be in the same condition as when you received it — unused, with tags (if applicable), and in its original packaging. A receipt or proof of purchase may also be required.

To request a return, please contact us at 888blackmarket@gmail.com. Once your return is approved, we’ll provide you with instructions on how and where to send your item. Please contact us before sending anything back, as returns sent without prior approval may not be accepted.

For returns due to a change of mind or personal preference, return shipping costs are the responsibility of the customer. If your item arrives damaged, defective, or incorrect, please reach out to us and we’ll be happy to help make things right.

If you have any questions about a return, please feel free to contact us at 888blackmarket@gmail.com.

Damages & Issues

We carefully prepare each order, but we understand that issues can occasionally happen during shipping. Please inspect your order when it arrives and contact us as soon as possible if an item is damaged, defective, or incorrect.

We may ask for a few photos of the item and packaging so we can better understand what happened and find the best solution for you.

Exceptions / Non-Returnable Items

For hygiene and safety reasons, certain items, such as opened or used beauty and personal care products, may not be eligible for return. Custom or personalized items and gift cards are also non-returnable.

Items clearly marked as Final Sale are not eligible for return.

If you’re unsure whether your item is eligible, please feel free to contact us — we’ll be happy to help.

Exchanges

If you’d like a different item, the easiest option is to return the original item first. Once the return is accepted, you can place a new order for the item you’d like.

Refunds

Once we receive and inspect your return, we’ll let you know whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days. Please keep in mind that your bank or credit card provider may need additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please feel free to contact us at 888blackmarket@gmail.com, and we’ll be happy to assist you.